Terms of service

Last updated 8 October 2026

These terms are an agreement between you and North Coach, which runs Tunalo. By creating an account or using the service you accept them. Contact: jorge.britosilva@gmail.com.

The service

Tunalo turns a song you upload into a lyric video: it transcribes or times the lyrics, makes or uses a background image and renders the video. Parts of it use AI, so results can contain mistakes. Check your lyrics and your video before you publish them.

Every video you export carries Content Credentials (a signed C2PA record) and file metadata saying it was made with Tunalo. When a video contains AI-generated imagery, such as a generated or AI-extended background, both also say it includes AI-generated imagery, as the EU AI Act asks. A video made only from your own image does not get that label. The YouTube description of such a video also gets a line saying so; tick YouTube's "altered or synthetic content" box when the video shows a realistic person or place that was made with AI.

Your account

• You must be at least 16 years old.
• Keep your sign-in details to yourself. You are responsible for what happens in your account.
• You can delete your account at any time from your Profile.

Your content

• You keep all rights to the songs, lyrics and images you upload, and to the videos you make.
• You give us permission to store and process your content only as needed to run the service for you.
• You confirm that you have the rights to everything you upload, including the music, the lyrics and any person shown in a photo, and that publishing your videos will not infringe anyone's rights.

Characters and likeness

Tunalo can put a person into your images and videos from photos you upload (a "character").

• Only upload photos of yourself, or of someone who has given you permission to use their likeness to make images and videos. We ask you to confirm this for each character, and we record when you did.
• Do not use Tunalo to show a real person, such as a celebrity, a public figure or anyone else, who has not agreed to it, and do not use it to mislead people about what someone said or did.
• We may remove a character, the content made with it, or suspend or close an account, if we believe a likeness is being used without permission or these terms are broken.
• If you see content made with Tunalo that shows you, or someone you represent, without permission, tell us on the report page or at jorge.britosilva@gmail.com. We review every report.
• Why this matters: in the EU, a photo or video of a recognisable person is personal data under the General Data Protection Regulation (GDPR), and under Danish law and practice you generally need a person's consent before you use a recognisable image of them, especially to publish it or use it commercially. You are responsible for having that consent for every character you upload.

Acceptable use

Do not use Tunalo for content that is illegal, hateful, sexual content involving minors, or that infringes others' rights; do not impersonate real people without their consent; do not try to break, overload or get around the limits of the service. We may remove content or suspend an account that breaks these rules.

Credits and plans

• Making videos and images uses credits. The cost of each action is shown before you start it.
• Credits have no cash value and cannot be transferred. Credits held for work that fails are returned.
• Free credits are given once per account. Free credits and top-up credits don't expire.
• A monthly plan adds its credits each month. Unused plan credits carry over to the next month, up to one month's worth of your plan's credits; credits above that expire when the next month's credits are added. This is the same on annual billing, which also adds credits each month.
• If you move to the free plan or cancel, your plan credits expire when your paid period ends.
• Plan credits are used first, before free and top-up credits.
• Unused credits are lost when you delete your account.
• Paid plans are billed in advance, monthly or yearly, and renew until you cancel. You can cancel or move to a smaller plan in your Profile at any time; the change takes effect at the end of the period you paid for.
• Payments are handled by Stripe. Prices are in US dollars.

Right of withdrawal

If you are a consumer in the EU, you have the right to withdraw from a purchase within 14 days without giving any reason. This applies to each new paid plan and to each credit top-up. The withdrawal period expires 14 days after the day of the purchase. A plan's renewals are not new purchases.

How to withdraw. Use the Withdraw from contract here button next to the purchase under Profile → Purchases, or tell us by email to jorge.britosilva@gmail.com, or by post to the address under Who we are, with a clear statement of your decision. You may use the model form below, but you don't have to. To meet the deadline, it is enough to send your notice before the 14 days have passed.

Starting now. Credits are usable as soon as you pay. Before paying, we ask you to confirm that you want this, and that credits you use before withdrawing are not refunded. You keep the right to withdraw for what you haven't used.

Effects of withdrawal. We refund what you paid for the credits of that purchase you haven't used, pro rata: a top-up's unused credits, and for a plan the unused part of the credits it gives over its billing period (on annual billing, the year's twelve monthly grants). The unused credits are removed, and a withdrawn plan ends at once and moves you to the free plan. We refund without undue delay and at the latest 14 days after we receive your withdrawal, using the same payment method you used, unless you expressly agree otherwise. You pay no fees for the refund. We confirm your withdrawal when we receive it.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

• To North Coach (CVR 46406087), Gammelmosevej 72 A, 2800 Kongens Lyngby, Denmark, email jorge.britosilva@gmail.com:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date

(*) Delete as appropriate.

Availability

We work to keep Tunalo running and your files safe, but we provide it as it is, without a promise that it will always be available or free of errors. Keep your own copy of the videos you care about.

Liability

To the extent the law allows, we are not liable for indirect losses, lost profits or lost data, and our total liability is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer.

Ending the agreement

You can stop at any time by deleting your account. We may end or suspend your access if you break these terms, with notice where reasonable.

Changes

We may update these terms. If a change matters, we will tell you before it applies; using the service after that means you accept the new terms.

Law

These terms are governed by Danish law. Disputes go to the Danish courts, without taking away the protection of the law and courts of the country where you live as a consumer.

See also our privacy policy.

Who we are

Tunalo is run by North Coach (CVR 46406087), Gammelmosevej 72 A, 2800 Kongens Lyngby, Denmark. Email: jorge.britosilva@gmail.com.